Track your order

You'll have had two emails from us: one confirming your order, and one with a tracking link once it shipped. Enter your tracking number below or use the link in that email.

[Install a tracking app such as ParcelPanel or 17TRACK and place its tracking block here.]

How long should it take?

Typically 10 to 14 days from order to doorstep — 1 to 2 working days for us to process it, then 9 to 12 days in transit. At busy periods or if a parcel is held in customs it can run to 21 days.

Tracking hasn't updated in days

This is normal, especially in the first week. Parcels often go several days between scans while in transit, and the tracking can look frozen even though the parcel is moving. If nothing has changed for more than 7 days, email us and we'll chase it.

It's been more than 21 days

Email support@keravix.co.uk with your order number. We'll resend it or refund you in full, whichever you prefer. You won't need to argue the case.

Can't find the tracking email?

Check your spam and promotions folders first — that's usually where it is. If it's genuinely not there, email us with the name and postcode on the order and we'll resend it.

It says delivered but you don't have it

Check with neighbours and look for a card — parcels are often left in a safe place or at a local delivery office. If it hasn't turned up within 24 hours, email us and we'll sort it.