Shipping
Last updated: [DATE]
Where we ship
We ship to addresses across the United Kingdom: England, Scotland, Wales, Northern Ireland, and the Channel Islands and Isle of Man.
Cost
Delivery is free on every order, and every order is tracked. Prices shown include VAT. There is nothing to pay on delivery — any import duties are covered by us, not passed on to you.
How long it takes
| Stage | Time |
|---|---|
| Order processing | 1–2 working days |
| Transit | Typically 9–12 days |
| Total, order to doorstep | Typically 10–14 days |
Occasionally it takes longer — up to 21 days — at busy periods, over public holidays, or if a parcel is held for customs checks.
Being upfront about this: our stock ships from our supplier's warehouse rather than from a UK depot. That is slower than a UK-held product and we are not going to pretend otherwise. It is also the reason the device is £34.90 rather than the £60–£90 that equivalent devices sell for. If you need something inside a week, please don't order — we would rather lose the sale than have you waiting and disappointed.
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take a few days longer.
Tracking
You'll get an order confirmation email straight away, and a second email with a tracking link once your parcel has been handed to the carrier. Tracking can take 3–5 days to start showing scans, which is normal and doesn't mean anything has gone wrong.
Your legal right to timely delivery
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will deliver your order within 30 days of purchase unless we agree a longer period with you. If we miss that, you can ask us to deliver by a new deadline, and if we miss that too you're entitled to cancel and get a full refund.
If something goes wrong
It's been more than 21 days
Email support@keravix.co.uk with your order number and we'll either resend it or refund you in full — your choice. We don't argue about this.
Tracking hasn't updated in over a week
Get in touch. We'll chase the carrier, and if it can't be located we'll resend or refund.
Your parcel arrived damaged
Email us within 7 days of delivery with a photo of the packaging and the item. We'll replace it at no cost and you won't need to return the damaged one.
You entered the wrong address
Email us straight away. If it hasn't shipped we can change it. Once it has shipped we can't redirect it — if it comes back to us we'll refund you and you can reorder.
Risk and ownership
Goods remain our responsibility until they are delivered to the address you gave us. From that point they are yours.